MEMBERSHIP CRITERIA
Singapore Service Star is a membership-based scheme whereby mystery shopping is its main assessment tool. To become a member, businesses from the Retail, Food & Beverage (F&B) and Nightspot industries must possess the following pre-requisites and meet the membership criteria.
PRE-REQUISITES
1. Has been in operation for at least a year
2. Has at least one business outlet (with a storefront)
3. Registered with ACRA and hold all the valid permits and licenses required in connection with the conduct of business
MEMBERSHIP CRITERIA
1. Pass the Mystery Shopping by scoring above the service mark of 70 or the service segment average, whichever is higher
2. Undertake and comply with the scheme's Code of Practice and Trade Requirements (where applicable)
3. No history of warning letters from STB and/or past records in STB's Listing of Errant Retailers for the past 2 years from date of application and during membership period
4. No history of entering into Voluntary Compliance Agreement/ Injunction with STB/CASE
The service segment industry average is demonstrated in the table below:
| Service Segment | Retail | F&B | Nightspot |
|---|---|---|---|
| Premium | 92 | 92 | 87 |
| Regular | 85 | 87 | 85 |
| Mass | N.A. | 87 | N.A. |
Applicants/members will be assessed based on the previous year's service segment average which is updated yearly on the Singapore Service Star website.
For continuous membership, members are required to consistently meet the membership criteria. STB reserves the right to withdraw any member from the Singapore Service Star if the member fails to do so.
CODE OF PRACTICE
All members are required to agree to the Terms and Conditions and comply with the Code of Practice stated under this scheme.
For the Jewellery sector under the Retail industry, members are also required to adhere to certain Trade Requirements. Please click on the following documents to view or download a copy.
