PAST EVENTS
Service Innovation
Speaker: Andrew Calvert from AchieveGlobal
Time: 02:00 pm to 05:30 pm
Who should attend: For Top & Mid Management
Learning Journey
Speaker: 2010 Top Performers
Time: 02:30 pm to 05:30 pm
Who should attend: For Mid Management
The Global Service Challenges of the Future
Speaker: Sharma Manoj from Service Academy
Time: 09:30 am to 12:00 pm
Who should attend: For Top Management
Consumer Insight Sharing on China Luxury Tourists
Speaker: MarketProbe
Time: 03:00 pm to 05:30 pm
Who should attend: For Premium Brands
The Art of Service Competencies
Speaker: Sharma Manoj from Service Academy
Time: 09:30 am to 12:00 pm
Who should attend: For Frontline Staff
Leadership Seminar – Sharing of mystery shopping results and tourist perception survey
Speaker: Synovate, The Nielsen Company, Christine from Distinctive Services
Time: 02:30 pm to 05:30 pm
Who should attend: All
Leadership Seminar - Power of Word-of-Mouth by aAdvantage Consulting
Speaker: Jacqueline from aAdvantage
Time: 09:30 am to 12:00 pm
Who should attend: All
