Gain insights into the best practices of top service performers (based on mystery shopping scores) across the F&B, Retail and Nightspots industries with this informative editorial piece.

With the aim of inspiring others to raise the service bar, the publication is a collection of service stories that showcases businesses that are role models in providing stellar customer experiences. To showcase their excellent service and products, some of these businesses are offering special privileges from now till 30 June 2011.

Click here to download 2010/2011 publication. For a list of the privileges and participating establishments, please click the links below.

For Retails privileges, please click here.
For F&B privileges, please click here.
For Nightspot privileges, please click here.

*This publication is credited to Edipresse Singapore. Merchants who would like to post this feature on their website will need to get joint written permission from STB and Edipresse.

For a copy of the previous publications, please contact
the Administrator.