18 May 2012
PILLAR OF SERVICE EXCELLENCE - CREATIVITY
Businesses need to reassess their offerings from time to time as well as find innovative ways to improve their performances to stay relevant yet seem refreshingly different to their customers.
Our programmes and resources are structured to help you design creative service models to cope with the ever-changing landscape of customer expectations.
“The benefits that we get from the networking sessions with other members of SSS are that we can exchange ideas and best practices among ourselves. It broadens our perspective to actually do better customer service.”
– Ricky Chew, Managing Director of Fish & Co.
Click here to watch the video for this pillar.
OTHER PILLARS OF SERVICE EXCELLENCE
| DIFFERENTIATION | COMMITMENT | POSITIVE WORK ENVIRONMENT | PASSION | |
 |
 |
 |
 |
|
|
The courage to go against the grain |
The diligence to fulfill all responsibilities |
Effective working conditions and culture |
The drive that motivates people |
|