18 May 2012
PILLAR OF SERVICE EXCELLENCE - DIFFERENTIATION
Developing service excellence not only sets your business apart from the competition, but also improves customer perception towards your brand - even in the international area.
Our educational programmes and resources are geared towards helping you develop differentiation as one of your core competencies.
“The seminars organised by SSS have kept us up-to-date with the relevant tools necessary for providing customer service excellence in a highly competitive environment.”
– Nigel Moore, Director of F&B Service of Kopi Tiam at Swissôtel The Stamford
Click here to watch the video for this pillar.
OTHER PILLARS OF SERVICE EXCELLENCE
| COMMITMENT | CREATIVITY | POSITIVE WORK ENVIRONMENT | PASSION | |
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The diligence to fulfill all responsibilities |
The love for ideas and innovation |
Effective working conditions and culture |
The drive that motivates people |
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