12 May 2013
PILLAR OF SERVICE EXCELLENCE - PASSION
An essential ingredient often overlooked when striving for success is vested interest and dedication to pursuing perfection so that your service offerings remain unrivalled and exemplary.
One of our goals is to empower your service staff with ownership over the way they deliver service – so they build customers relationships in their own way with more enthusiasm.
“The promise of good service has somewhat been internalised by my staff. Delivering good service now becomes natural and we can see the results – more returning customers and customer referrals!”
– Helen Khoo, Executive Director of Wing Tai Retail
Click here to watch the video for this pillar.
OTHER PILLARS OF SERVICE EXCELLENCE
| DIFFERENTIATION | COMMITMENT | CREATIVITY | POSITIVE WORK ENVIRONMENT | |
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The courage to go against the grain |
The diligence to fulfill all responsibilities |
The love for ideas and innovation |
Effective working conditions and culture |
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