24 Jul 2014

PILLAR OF SERVICE EXCELLENCE - PASSION

PILLAR OF SERVICE EXCELLENCE - PASSION

An essential ingredient often overlooked when striving for success is vested interest and dedication to pursuing perfection so that your service offerings remain unrivalled and exemplary.

One of our goals is to empower your service staff with ownership over the way they deliver service – so they build customers relationships in their own way with more enthusiasm.

“The promise of good service has somewhat been internalised by my staff. Delivering good service now becomes natural and we can see the results – more returning customers and customer referrals!”
– Helen Khoo, Executive Director of Wing Tai Retail

 

Click here to watch the video for this pillar.

 

OTHER PILLARS OF SERVICE EXCELLENCE
DIFFERENTIATION COMMITMENT CREATIVITY POSITIVE WORK ENVIRONMENT
Differentiation Commitment Creativity Positive Work Environment
The courage to go
against the grain
The diligence to fulfill
all responsibilities
The love for ideas
and innovation
Effective working
conditions and culture