18 May 2012
PILLAR OF SERVICE EXCELLENCE - POSITIVE WORK ENVIRONMENT
The contentment of your service staff under your employment translates into the way your customers will be treated because they will be encouraged to take initiatives and add their own personal touches.
“Good morale, job satisfaction and a pleasant physical workplace are all ingredients that make a positive work environment. Being Singapore Service Star accredited and with Movida receiving the accolade for Best Nightspot in 2010/2011 meant recognition for the staff’s excellent work. This not only boosted staff morale but also spurred on our staff to up their game like the team at Movida did.”
- Andrew Ing, Chief Operating Officer of Movida
Click here to watch the video for this pillar.
OTHER PILLARS OF SERVICE EXCELLENCE
| DIFFERENTIATION | COMMITMENT | CREATIVITY | PASSION | |
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The courage to go against the grain |
The diligence to fulfill all responsibilities |
The love for ideas and innovation |
The drive that motivates people |
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